• Due to hygiene and health regulations, most products are non-returnable once opened.
• Eligible for return/exchange: Items received damaged, defective, or incorrect. Customers must contact us
within 48 hours of delivery and send clear photos of the product and packaging as proof. Our quality team will
review the photos, and once the issue is confirmed, we will arrange a return or replacement.
• Non-returnable items: Opened vibrators, dildos, dolls, BDSM products, lingerie, lubricants, or other intimate
goods (unless defective upon arrival).
• Refund Process: After we confirm the issue from the photos and the return